Outlook Email disappearing after being Read.
The problem with Outlook E-mail disappearing after being Read, is due to a filter being applied. I have run into this a few times where a user receives email in the Inbox and has Preview turned on, the email marked as read after a few seconds, and disappears. Often times the user does not know how the filter got turned on or applied.
You can verify this by looking at the status bar, you might see “Filter Applied” to in the bottom left corner of the Outlook window.
To resove this:
- Open Outlook
- Select the “Inbox” (or another folder mail is disappearing from)
- Click “View” from the menu
- Choose “Arrange by”, then “Custom…”
You should now be at the “Custom View: Messages” window.
- Click the “Filter” button
- Click “Clear All” (at the bottom) in the “Messages” tab.
- Click “Clear All” (at the bottom) in the “More Choices” tab.
(This is likely currently set to “Only items that are: unread” — this is probably the cause of the problem) - Click “OK” and “OK”.
The Read emails should now appear.
Posts
Email
me
April 10th, 2008 at 9:21 am
Jason,
Thank you – you are a star! I can see my read emails now..
Nelly
May 17th, 2008 at 10:13 pm
I found my issue, I just deleted the profile and recreated it and it worked.
weird
January 9th, 2009 at 8:44 pm
Thank you for solving my problem with emails being deleted. Thank you for the solution.
March 22nd, 2009 at 7:57 pm
Thanks so much! Was driving my mad!
April 15th, 2009 at 4:32 pm
thank you for the solution – so helpful!
tania
July 30th, 2009 at 10:27 am
Thank you.
July 21st, 2010 at 12:24 am
Thank a lot it works, now i can see all my read emails
October 28th, 2010 at 6:06 pm
thanks a million. all my emails inb my inbox that are older than 7 days had vanished. no idea what was happening but figured that something was wrong.
thanks to you very simple instructions, problem resolved.
you are wonderful… and what a stupid default setting to have applied. sometimes i have microsoft!
July 25th, 2011 at 9:28 am
Fantastic bit of help – why Outlook decided to apply a filter and change the view – I certrainly diod not do it – is beyond me – but I can now see all my mail. Thank you.
April 3rd, 2012 at 8:00 pm
Thank you. This solved my problem!