Microsoft’s System Center product group is working on a new Service Desk solution, called Service Manager 2007. This product will be part of the integrated suite of System Center products.

There will be deep integration with System Center products, Windows, Office, and Visual Studio. Leveraging Windows SharePoint Services (the free version of SharePoint included with Windows Server 2003) there will also be a self-service portal for end users. A Configuration Management Database will be part of the solution giving you a deep view of your systems and changes. A core set of automated IT process are provided in theproduct based upon ITIL and MOF. Similar to Operations Manager, Service Manager will be extensible allowing partners and customers to develop management packs to extend it functionality.

Microsoft provides an overview document for download on the Service Manager page.