Can’t update Media Player in OverDrive Media Console
The OverDirve Media Console is being used extensively by Public and Corporate Libraries to deliver electronic content to members. Using OverDirve Media you can download Audio Books, Videos, and E-Books. On Windows based PCs, OverDirve Media uses Windows Media Player to deliver audio Book and Video content. Because of this, OverDrive Media requires that a security update be applied to Windows Media Player so it can control the rights and the expiration of the content (DRM). This update has to be applied before you can download content to the computer, not just play the content. You can typically apply this security update simply through the OverDrive Media Console.
If you try to apply the update through the console and it fails, it’s not so obvious. What will happen is when you try to download content, you will see a message like this: ‘Unable to acquire a license to play the selected title. the selected title requires a newer version of the Windows Media Player security upgrade’…
Trying to install the update again from the OverDrive Media Console, still doesn’t work if you try it again. The OverDrive Help file and the OverDrive web site is useless in trying to figure out how to fix this issue.
The fix to this problem actually comes from a Microsoft DRM Update that you can access here: http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp.
The DRM update is not delivered through Windows Update for some reason. Once this update is applied you should be able to download and play content.(If you still can’t, now try rerunning the update from within the OverDrive Media Console again.
July 1st, 2009 at 1:05 pm
Overdrive Media just made direct downloads to portable devices (iPod)available at our library. I would like to download some
WMA files to my iPod,but I am afraid that they will automatically
delete all previous downloads if I connect my iPod to their site.
I have deleted all other files that were past the 2 week license
period, but I want to keep one inspirational audiobook that I listen to over and over. Will I lose it if I connect directly
to OverDrive? Tks, BRJ
July 8th, 2009 at 8:30 am
Sorry I can’t answer this as I use Zunes and the Zune Software not an iPod. I can tell you that you can connect a Zune another computer running the Zune software and it will not delete your device content, but I have no idea with an iPod.
September 8th, 2009 at 11:05 am
I appreciate you helping where most library sites just seem to parrot the FAQ from the Overdrive site. However, I’m still running into a problem when I click the link you provided. The “Upgrade” button is grayed out for me, which means I cannot download the security file directly, and I can’t seem seem to find any other information on the MS site, aside from suggestions that I need to upgrade my version of Media Player. However, upon trying this, I am informed I have the latest version.
I’m wondering if why I can’t access the upgrade button is that I already have it, but it doesn’t explain why I’m still getting an error message about needing to upgrade my security.
I wish I had downloaded the player and realized that the security upgrade was going to make playing my book impossible before I checked it out.
September 11th, 2009 at 7:54 am
Hmm. It sounds like the upgrade button on the website could be grayed out because it already detects you have the latest update for some reason. It might also be caused from not having ActiveX controls enabled.
September 22nd, 2009 at 6:09 pm
Gwendel,
I was having the same issue. The upgrade button was grayed out. I was trying to access the website in firefox. By opening the same page in an IE window it loaded no problem, I was able to click the upgrade button and it seems to have updated perfectly fine. I am now able to run downloads through OverDrive. Try loading the page in IE if you weren’t already.
Nicole
August 4th, 2010 at 8:49 pm
I’m having the same problems. The direct download link does not work either. The upgrade button was grayed out. When I try transferring the books to my ipod, I get a different error message of unable to open the reader. Error 0xC00D2711 a problem has occurred with the digital rights management. I have been into my files twice to change the file to DRM.old and that doesn’t work either though it did for some other people with the same problem. Can anyone help?