technical solutions and commentary

June 4, 2009

Can’t update Media Player in OverDrive Media Console

Filed under: tech — Jason Hartley @ 12:25 pm

The OverDirve Media Console is being used extensively by Public and Corporate Libraries to deliver electronic content to members. Using OverDirve Media you can download Audio Books, Videos, and E-Books. On Windows based PCs, OverDirve Media uses Windows Media Player to deliver audio Book and Video content. Because of this, OverDrive Media requires that a security update be applied to Windows Media Player so it can control the rights and the expiration of the content (DRM). This update has to be applied before you can download content to the computer, not just play the content. You can typically apply this security update simply through the OverDrive Media Console.

If you try to apply the update through the console and it fails, it’s not so obvious. What will happen is when you try to download content, you will see a message like this: ‘Unable to acquire a license to play the selected title. the selected title requires a newer version of the Windows Media Player security upgrade’…

OverDrive Error

Trying to install the update again from the OverDrive Media Console, still doesn’t work if you try it again. The OverDrive Help file and the OverDrive web site is useless in trying to figure out how to fix this issue.

The fix to this problem actually comes from a Microsoft DRM Update that you can access here:


The DRM update is not delivered through Windows Update for some reason. Once this update is applied you should be able to download and play content.(If you still can’t, now try rerunning the update from within the OverDrive Media Console again.

37 Responses to “Can’t update Media Player in OverDrive Media Console”


    Overdrive Media just made direct downloads to portable devices (iPod)available at our library. I would like to download some
    WMA files to my iPod,but I am afraid that they will automatically
    delete all previous downloads if I connect my iPod to their site.
    I have deleted all other files that were past the 2 week license
    period, but I want to keep one inspirational audiobook that I listen to over and over. Will I lose it if I connect directly
    to OverDrive? Tks, BRJ

  2. Jason Hartley Says:

    Sorry I can’t answer this as I use Zunes and the Zune Software not an iPod. I can tell you that you can connect a Zune another computer running the Zune software and it will not delete your device content, but I have no idea with an iPod.

  3. Gwendel Says:

    I appreciate you helping where most library sites just seem to parrot the FAQ from the Overdrive site. However, I’m still running into a problem when I click the link you provided. The “Upgrade” button is grayed out for me, which means I cannot download the security file directly, and I can’t seem seem to find any other information on the MS site, aside from suggestions that I need to upgrade my version of Media Player. However, upon trying this, I am informed I have the latest version.

    I’m wondering if why I can’t access the upgrade button is that I already have it, but it doesn’t explain why I’m still getting an error message about needing to upgrade my security.

    I wish I had downloaded the player and realized that the security upgrade was going to make playing my book impossible before I checked it out. :(

  4. Jason Hartley Says:

    Hmm. It sounds like the upgrade button on the website could be grayed out because it already detects you have the latest update for some reason. It might also be caused from not having ActiveX controls enabled.

  5. Nicole Says:


    I was having the same issue. The upgrade button was grayed out. I was trying to access the website in firefox. By opening the same page in an IE window it loaded no problem, I was able to click the upgrade button and it seems to have updated perfectly fine. I am now able to run downloads through OverDrive. Try loading the page in IE if you weren’t already.


  6. Diane Says:

    I’m having the same problems. The direct download link does not work either. The upgrade button was grayed out. When I try transferring the books to my ipod, I get a different error message of unable to open the reader. Error 0xC00D2711 a problem has occurred with the digital rights management. I have been into my files twice to change the file to DRM.old and that doesn’t work either though it did for some other people with the same problem. Can anyone help?

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  8. Jamie Says:

    Thank you for the tips. I, too, had the grayed out “upgrade” button using Firefox but no issue once I tried Explorer.

  9. ginger Says:

    Same thing happened to me, could not hit upgrade because it was grayed out. I was using Firefox. When I found an answer on another site it said to try on Internet Explorer. I did…and it worked. Just switch browsers if you weren’t already using IE.

  10. Charla Says:

    I am using IE to open the upgrade, but it is still grayed out. Anyone every run into that proplem?

  11. Janelle Says:

    I did what ginger did (9) and it worked!

  12. Jules Says:

    Thank you – could not get the Media Player to upgrade from Microsoft until I did this. Cheers! I also had to use IE, it would not let me do it on Firefox (greyed out).

  13. sandy Says:

    The button was clickable and it went through all of the steps, but at the end says: the component could not be upgraded. I have spent 2 hours on this. Anyone out there that can help?

  14. leanne Says:

    Tried update in IE but not getting anywhere. It fails every time. Is there something in firewall or antivirus that needs to be disabled? thank you

  15. leanne Says:

    Just saw Sandy’s comment; same issue!

  16. Matthew Says:

    I’m using Windows 8 and I tried the Windows 8 app, but it’s pretty terrible. I downloaded the Win 7 one (desktop for Win 8) and followed the instructions to upgrade. My button isn’t greyed out, but it loads and gives the message “Windows Media Player Cannot Play the selected File” I believe it’s referring to the file it should play to confirm my upgrade, but it has not upgraded (ie, same error messages on Overdrive).

    Anyone else have this issue?

  17. Marie Says:

    I used IE, and the upgrade button was grayed out. I even ran IE as administrator, and it made no difference. I have the latest version of IE, I have the latest version of WMP.

  18. tim Says:

    same here, the link gives me the following error on page:

    Webpage error details

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; BTRS26718; GTB7.4; BRI/2; .NET4.0C)
    Timestamp: Fri, 14 Dec 2012 18:42:50 UTC

    Message: ‘Player.settings’ is null or not an object
    Line: 245
    Char: 13
    Code: 0

    Message: ‘Player.settings’ is null or not an object
    Line: 245
    Char: 13
    Code: 0

  19. Pamela Says:

    THANK YOU! I had all of the same issues and dialog boxes but couldn’t make it work. Your link WORKED and I am now downloading. thank you, thank you, thank you

  20. Toni Says:

    I’m having the same problem as Sandy and it is driving me crazy. I still have the grayed out button in ie.

  21. whitepawn Says:

    The “Upgrade” button at the link is grayed out and inactive on both Mozilla and IE. How do I upgrade the security software?

  22. Thom Says:

    I tried all of the above solutions and what finally worked for me was something extremely simple. (Dell 15R running Windows 8 and IE10). I found a .WMA file on my computer and double clicked it to get it to attempt to run. The Windows Media Player started and told me that it needed an update in order to run the requested file and offered to download the file. I told it to go ahead. Once the download was complete the media player opened all the way and the file began to play. I then went back into my public library site and reselected the .WMA audio book file to download and it loaded into the Overdrive Console with no problem.

  23. sharon Says:

    I, too, was able to click the button once I was in INternet Explorer. It downloaded, said the download was complete, then displayed a message that the component could not be upgraded. Now what?

  24. Lisa Says:

    I got the same issue as 13. Sandy. the error message I got is that Windows Media Player encountered a problem when playing this file. I tried this in IE and it is still not working. very frustrating as I could not find a solution to this. I’m using windows 8 and the newest version of Media player already.

  25. Corey Says:

    I think this should help everyone out…

    First off you have to use Internet explorer.
    Second, if you have one of the latest IE versions like I do (IE 10)then follow these instructions.

    1.) Copy the link to the browser bar.

    2.)If the Upgrade button is greyed-out, hit F12 on your keyboard.

    3.)Find the “Browser Mode: IExx Compat View” button and click it. Change to IE8

    4.)It will automatically refresh the page in an IE8 compatible mode, and the Upgrade button should now be active.

    5.) If not, sorry cant help you from here.

    Good luck!

  26. Khrystsina Says:

    Also try Internet explorer, if the button is grayed out. Both of my browsers firefox and chrome did not detect it.

  27. julie Says:

    I am trying to do the upgrade on internet explorer and the button is grayed out — did anyone come up with a fix for this?

  28. Merly Cuza Says:

    Sandy (#13), I too got as far as you did and found another solution, prior to opening IE, you must Run As Administrator. This worked for me. Here is the link to this solution:

    Good Luck…

  29. Billy Hoobler Says:

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  30. laura Says:

    thank you, I tried to hours to figure this out. very irritating.

  31. Dave Says:

    If you are using a newer version of iExplorer you may have to click on Tools, Internet Options, then select the Security tab, and UNSELECT the option to “enable protected mode”. Then go back to the Windows DRM security upgrade site and click on Upgrade again. The “Protected” mode appears to block the security upgrade.

  32. Jo-Ann Says:

    Internet Explorer, click on tools, click on capability view. Now the link works for downloading upgrade. Restart computer, download what you are trying to borrow!
    Taaa DAAA!

  33. Narnia Fan Says:

    Corey (#14)- you are a genius! I spent hours trying every other fix under then sun. Still had the greyed out update button with IE10 on Windows 7. Hit F12 and switched to IE8 compatibility mode, and it worked like a champ. I will name my next child in honor of you.

  34. Anne Symonds Says:

    I still cannot upgrade through IE. The button is still grayed out. I was hopeful this would work as others said, but no.

  35. Carolyn Says:

    If using windows 8 and all else doesn’t work, this might. Go to:

    Click: f12
    Click: browswe mode IE10, then
    Click: internet explorer 10 compatibility view.

    This is the only thing that worked for me.

  36. Mark Kaye Says:

    Corey’s post on March 26th was the fix! Thanks. Tried a litany of suggestions, but changing compatibility to ie8 made it work right away.

  37. G Says:

    Thanks Corey!!!!!!!!!

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