March 3, 2010 – Microsoft release the Release Candidate for Service Manager 2010 to customer in the TAP/RDP Program. System Center Service Manager 2010 includes the following features:

  • Integrated System Center CMDB
  • Incident Management
  • Change Management
  • Knowledge Management
  • Data Warehouse
  • Self-Service Portal

Enhancements delivered since Beta 2 include:

  • Upgrade and migration support for TAP customers
  • Improved Performance, Scale and Stability
  • Improved Notifications with batching email
  • New Change Management Features
  • Reviewer Notification
  • Line Manager Approval
  • New and Updated Reports
  • Improved Self Service Software Provisioning
  • Improved View Editing
  • UX Improvements throughout the product
  • Data Warehouse improvements
  • Authoring Tool Improvements
  • Extending and adding classes and relationships
  • Support for controls in form customization
  • Added workflow activities in activity library
  • Localizability and Globalization bug fixes
  • Supportability bug fixes
  • Disaster Recovery